PRIVACY POLICY

Fifth Avenue Property
Last Updated: 07/2026

1. Introduction

Fifth Avenue Property Pty Ltd (“Fifth Avenue Property”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information in connection with our real estate sales, property management, leasing and related services.

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable Queensland and Australian legislation.

By providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Fifth Avenue Property Pty Ltd is a Queensland real estate agency providing services including:

  • Residential property sales;
  • Property management;
  • Residential leasing;
  • Property appraisals and market assessments;
  • Project marketing and sales;
  • Buyer and seller representation;
  • Property-related advisory services; and
  • Marketing and promotional activities relating to properties and our services.

Our contact details are:

Fifth Avenue Property Pty Ltd
Address: 6/55 Thomas Drive, Surfers Paradise QLD 4217
Phone: 07 56272577

Website: fifthavenueproperty.com.au

3. What Personal Information We Collect

Depending on the services you request or your relationship with us, we may collect personal information including:

Identification and contact information

  • Full name;
  • Residential and postal address;
  • Email address;
  • Telephone and mobile numbers;
  • Date of birth;
  • Identification documents;
  • Signature; and
  • Other information required to verify your identity.

Property-related information

  • Property ownership details;
  • Property address;
  • Property preferences;
  • Leasing and rental information;
  • Property management information;
  • Purchase or sale information;
  • Property valuation and appraisal information;
  • Maintenance and inspection information; and
  • Information concerning occupants, tenants, landlords or prospective purchasers.

Financial and transaction information

Where reasonably required to provide our services, we may collect information such as:

  • Rental payment and tenancy information;
  • Bank account details;
  • Deposit and payment information;
  • Financial capacity information;
  • Employment information;
  • Details relevant to a proposed property transaction; and
  • Information required by law or by third parties involved in a transaction.

We only collect information that is reasonably necessary for the functions and activities we perform.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Contact our office;
  • Submit an enquiry through our website;
  • Register as a buyer, seller, landlord or tenant;
  • Request a property appraisal;
  • Attend an open home or private inspection;
  • Submit a rental application;
  • Enter into a property management agreement;
  • Enter into a sales agency agreement;
  • Purchase, sell, lease or rent a property;
  • Contact us by telephone, email, SMS or social media;
  • Complete an online form;
  • Subscribe to our marketing communications; or
  • Otherwise communicate with us.

We may also collect information from third parties where permitted by law, including property portals, rental application providers, property owners, tenants, landlords, buyers, sellers, solicitors, conveyancers, mortgage brokers, financial institutions, contractors and other service providers involved in a property transaction.

5. Website and Online Enquiries

When you use our website, we may collect information about your interaction with our website, including:

  • IP address;
  • Browser and device information;
  • Pages visited;
  • Website activity;
  • Referral information;
  • Cookies and similar technologies; and
  • Information submitted through online forms.

We may use cookies, analytics and similar technologies to understand website usage, improve our website and measure marketing performance.

You may be able to disable cookies through your browser settings, although doing so may affect certain website functionality.

6. How We Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

  • Providing real estate sales and property management services;
  • Managing properties;
  • Leasing properties;
  • Processing rental applications;
  • Conducting property appraisals;
  • Communicating with clients, buyers, sellers, landlords and tenants;
  • Facilitating property transactions;
  • Arranging inspections, repairs and maintenance;
  • Communicating with contractors and service providers;
  • Verifying identity;
  • Complying with legal and regulatory obligations;
  • Maintaining our records;
  • Managing our business operations;
  • Responding to enquiries;
  • Improving our services;
  • Conducting market research and analysis;
  • Sending property-related communications;
  • Sending marketing and promotional communications where permitted by law; and
  • Protecting our clients, employees, properties and business from fraud, misuse or unlawful activity.

7. Marketing and Communications

With your consent where required by law, we may use your personal information to provide information about:

  • Properties for sale or lease;
  • New listings;
  • Market updates;
  • Property appraisals;
  • Real estate opportunities;
  • Company news;
  • Events; and
  • Other services offered by Fifth Avenue Property.

Marketing communications may be sent by email, SMS, telephone, post, social media or other communication channels.

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe facility provided in the relevant communication.

Please note that even if you opt out of marketing communications, we may continue to contact you where the communication is necessary for an existing transaction, tenancy, property management relationship or other legitimate business purpose.

8. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to provide our services or where permitted or required by law.

Depending on the circumstances, these parties may include:

  • Property owners and landlords;
  • Prospective purchasers and tenants;
  • Buyers and sellers;
  • Solicitors and conveyancers;
  • Financial institutions and mortgage brokers;
  • Body corporate or building management;
  • Property portals and listing platforms;
  • Rental application providers;
  • Property inspection and reporting providers;
  • Tradespeople and maintenance contractors;
  • Building managers;
  • Photographers, videographers and marketing providers;
  • Advertising and digital marketing providers;
  • IT, software and CRM providers;
  • Accountants and professional advisers;
  • Government agencies and regulatory authorities;
  • Law enforcement agencies where legally required; and
  • Other parties directly involved in a property transaction or service.

We will not sell your personal information to third parties.

9. Property Advertising

Where you engage us to sell or lease a property, information relating to the property may be published through advertising channels including:

  • Real estate websites;
  • Social media;
  • Our website;
  • Digital advertising platforms;
  • Print advertising;
  • Signage; and
  • Other marketing channels.

Property marketing may include photographs, floor plans, videos, virtual tours, property descriptions and other information relating to the property.

Where photography or video captures identifiable individuals, we will take reasonable steps to handle that information in accordance with applicable privacy requirements.

10. Rental Applications and Tenant Information

Where you apply to rent a property, information you provide may be used to assess your application and may be disclosed to the property owner or other parties involved in assessing or processing the application, where permitted by law.

This may include information relating to:

  • Identity;
  • Rental history;
  • Employment;
  • Income;
  • References;
  • Previous rental providers;
  • Tenancy history; and
  • Other information reasonably required to assess the application.

Rental applications may also be processed through third-party application providers. Those providers may have their own privacy policies governing their collection and handling of personal information.

11. Third-Party Service Providers

We use third-party software, technology and service providers to operate our business.

These may include providers of:

  • Customer relationship management systems;
  • Property management software;
  • Accounting systems;
  • Electronic signing platforms;
  • Rental application platforms;
  • Property listing portals;
  • Cloud storage;
  • Email and SMS services;
  • Website hosting;
  • Digital advertising;
  • Analytics;
  • Communication systems; and
  • Other business services.

Some service providers may store or process information outside Australia.

Where required by the Privacy Act, we will take reasonable steps to ensure that appropriate privacy protections apply to personal information disclosed to overseas recipients.

12. Government and Regulatory Requirements

We may collect, use or disclose personal information where required or authorised by law.

This may include complying with obligations relating to:

  • Real estate legislation;
  • Residential tenancy legislation;
  • Anti-money laundering and counter-terrorism financing requirements;
  • Taxation;
  • Court orders;
  • Regulatory investigations;
  • Fraud prevention; and
  • Other applicable legal obligations.

13. Sensitive Information

In limited circumstances, we may collect sensitive information where it is reasonably necessary and permitted by law.

We will only collect, use or disclose sensitive information in accordance with applicable privacy legislation and, where required, with your consent.

14. Security of Personal Information

We take reasonable steps to protect personal information from:

  • Misuse;
  • Interference;
  • Loss;
  • Unauthorised access;
  • Modification; and
  • Unauthorised disclosure.

Security measures may include access controls, passwords, user permissions, secure software systems, cloud security measures and internal procedures.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

15. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records and comply with legal and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any applicable legal retention requirements.

16. Accessing Your Personal Information

You may request access to personal information we hold about you.

We will generally respond to an access request within the timeframe required by applicable privacy legislation.

In some circumstances, we may be unable to provide access to particular information where an exception under applicable law applies.

If this occurs, we will explain the basis for the refusal where we are permitted to do so.

17. Correcting Your Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe that information we hold about you is incorrect, incomplete or out of date, please contact us and request that it be corrected.

We will consider your request and take reasonable steps to correct information where appropriate.

18. Privacy Complaints

If you believe that we have handled your personal information inappropriately or have breached applicable privacy requirements, you may contact us using the details below.

We will investigate your complaint and endeavour to resolve it within a reasonable period.

Privacy Officer

Fifth Avenue Property Pty Ltd
Address: 6/55 Thomas Drive, Surfers Paradise QLD 4217
Phone: 07 56272577

Website: fifthavenueproperty.com.au

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or applicable laws.

The most current version will be made available through our website.

The date at the beginning of this Privacy Policy indicates when it was most recently updated.

20. Contact Us

If you have any questions about this Privacy Policy, how we handle personal information, or wish to make an access, correction or privacy complaint, please contact: